All orders are shipped via Fedex, our shipping partner. Lobster Jewelry are expertly handcrafted to impeccable quality standards and are in demand around the world, which means your order may take an extra day or two to be ready for shipping. However we aim to dispatch all items within 5 working days. Delivery time and method will vary based on your location. Shipping is approximately 3 - 5 business days.
Lobster Jewelry ships to countries worldwide, via Fedex. Some countries may charge an import duty/VAT in addition to the price of the item. These charges are beyond our control and cannot be re-imbursed. International customers are responsible for any import or customs fees charged by your government. We’re unable to predict which shipments will be assessed or the amount that may be charged.
If you’re unhappy with your purchase, if the item arrives damaged, or wasn’t what you ordered, send it back to us, unused and in the original packaging, within 30 days, and we’ll refund you the full purchase price, less the shipping fees of your order. No questions asked.
If you’d like to exchange your purhcase, send the order back to us, unused and in the original packaging, within 30 days and we’ll refund you the full purchase price less the shipping fees of your order.